This privacy policy is intended to inform you about how we collect, use and protect the personal information of our visitors. 

We want you to be clear when you use our services about how and why we collect your personal information, how we handle it carefully and what measures we take to protect it. 

This policy applies to anything collected on our website, mobile applications, and any related services, sales, marketing or events. 

We encourage you to read this text in its entirety to understand our practices and your rights. 

Collection

DuxCasino collects information to provide and improve our services, ensuring a personalized and efficient gambling experience. Understanding is important so that our users understand how strong our security is.

Types

  • Personal: This includes information provided when registering an account and setting up a profile, such as name, email address, date of birth and other information that can be used to identify an individual.
  • Financial: We collect credit/debit card, e-wallet or cryptocurrency details to facilitate deposits and withdrawals.
  • Transactions: Deposit amounts, bet sizes, winnings and withdrawal requests.
  • Technical: We automatically collect your IP address, browser type, operating system and how you interact with our website and services.
  • Communication Records: If you contact our support team or engage in correspondence with us, we retain records of those communications.
  • Verification Documents: In order to verify the authenticity of an account, we may collect proof of identity and address, such as copies of a government-issued identification card, utility bill, or bank statement.

Purpose of information collection

The information we collect is necessary for several purposes:

  • To establish and manage your account with DuxCasino.
  • Processing transactions and maintaining accurate financial records.
  • To provide customer support and respond to inquiries.
  • Ensuring compliance with legal and regulatory requirements.
  • To improve our website functionality and overall user experience.
  • To provide personalized services and tailor our offerings to your preferences.

Thus, collecting at DuxCasino is integral to ensuring security, legal compliance and personalized service.

Cookies

At DuxCasino, we use cookies and various tracking technologies to improve our services. Understanding how these technologies work and their purpose is necessary to enable our users to use our services with informed consent.

Cookies are small text files stored on your device when you visit our website. They are designed to store a small amount of data relating to you and our site, allowing us to recognize your device and remember your preferences on subsequent visits.

Types of cookies used

  • Session cookies: These are temporary ones that remain on your browser until you leave the site. They allow you to perform certain functions and are necessary for operation.
  • Permanent: These remain on your device for a predetermined period of time and are activated each time you visit the site. They help us remember your preferences and settings for a more personalized experience on the site.
  • Third-party files: These are installed by services or features of third-party providers integrated into our site, such as analytics or advertising services.

Tracking technologies

We use other tracking technologies such as web beacons, pixels and tracking URLs. These technologies help us understand how you use our services, determine the effectiveness of our marketing campaigns, and provide content relevant to your interests.

Cookies management

You have the ability to control and manage cookies through your browser settings. You can accept all, reject or receive notifications when a cookies is set. However, disabling it may affect the functionality and features of our website.

Security measures

We strictly adhere to security requirements and employ a variety of robust measures to protect against unauthorized access, disclosure, alteration and destruction.

Encryption technologies

We use advanced encryption technologies such as SSL (Secure Socket Layer) for protection. This ensures the secure transmission and confidentiality of sensitive information such as personal data and financial transactions.

Secure servers

Our servers are protected by state-of-the-art security. We utilize both physical and electronic safeguards to protect our infrastructure and storage. Access to these servers is strictly controlled and monitored to prevent unauthorized access.

Regular audits

The Company conducts regular security audits to evaluate and improve our security measures. We comply with industry standards and legal regulations relating to protection. This ensures our security protocols remain up-to-date and effective against emerging threats.

Employee training

Our employees are regularly trained in security and privacy best practices. Only authorized employees who need it to perform their job duties have access and are bound by confidentiality.

In the unlikely event of a spill, we have an incident response plan in place to promptly address and mitigate the impact of an incident. We are committed to notify affected users and relevant authorities as required by law and take immediate action to prevent similar incidents in the future.

User Responsibility

We advise customers to protect their passwords and not to share them with others and to beware of phishing attacks.

Sharing and Disclosure

There are certain circumstances under which we may share or disclose this information. Understanding these circumstances is essential to ensure that our users are aware of how their data is processed and protected.

We work with third party service providers who perform work on our behalf such as payment processing, data analytics, email delivery, hosting and customer service. These providers only have access as necessary to perform their functions and are not authorized to transfer or use this information for any other purpose.

We may disclose personal information when required by law, such as to comply with a subpoena or similar legal process. In addition, we may need to share it if we believe in good faith that such action is necessary to comply with the law, to protect and defend our rights or property, or in extraordinary circumstances to protect the personal safety of our users.

Transfer of Business

In the event of a merger, acquisition, reorganization, bankruptcy or sale of company assets, user information may become part of the transferred assets. In such cases, we will notify you before it is transferred and subject to a different privacy policy.

In certain circumstances, users can control the sharing of their information. For example, they can opt out of receiving marketing communications from us or our partners.